At Shubhkaaraj, we are committed to delivering your divine and decorative products safely and in perfect condition. Please read the following shipping details carefully to understand how and when your order will be delivered.
1. Shipping Partner
All orders placed on shubhkaaraj.com are shipped using Shiprocket, a trusted logistics and shipping aggregation platform that connects us with reliable courier partners across India.
2. Shipping Coverage
- We currently ship across India
- Orders are delivered to the shipping address provided at checkout
- Please ensure that your address and contact details are accurate to avoid delivery delays
3. Order Processing Time
- Orders are usually processed within 2–4 business days after order confirmation
- Processing includes order verification, quality checks, and secure packaging
- Orders placed on Sundays or public holidays will be processed on the next working day
4. Estimated Delivery Time
- Standard delivery time is 7 to 14 business days from the date of dispatch
- Delivery timelines may vary depending on:
- Location and pin code
- Courier partner assigned by Shiprocket
- Weather conditions, festivals, or unforeseen circumstances
⚠️ Please note that delivery timelines are estimates and not guaranteed.
5. Shipping Charges
- Shipping charges (if applicable) will be clearly mentioned at checkout
- Any additional charges such as COD fees will be displayed before payment confirmation
6. Order Tracking
- Once your order is shipped, tracking details will be shared via email or SMS
- You can track your order using the tracking link provided by Shiprocket
If tracking information shows delays, please allow additional time before raising a concern.
7. Delayed or Undelivered Orders
If your order has not arrived within 14 days from the date of dispatch, please contact us immediately:
📧 Email: contact@shubhkaaraj.com
While contacting us, please mention:
- Order ID
- Registered email or phone number
Our support team will coordinate with Shiprocket and the courier partner to resolve the issue as quickly as possible.
8. Failed Delivery Attempts
- If delivery fails due to incorrect address, unavailability, or refusal to accept the order, the courier may attempt re-delivery
- Additional charges (if any) due to re-attempts may be borne by the customer
9. Damaged During Transit
We ensure secure packaging of all divine figurines. However, if your product arrives damaged:
- Do not discard the packaging
- Record an unboxing video clearly showing the issue
- Report the problem within 48 hours of delivery
Such cases will be handled as per our Return & Refund Policy.
10. Force Majeure
Shubhkaaraj shall not be held responsible for delays caused by events beyond our control, including natural disasters, strikes, government restrictions, or logistical disruptions.
11. Contact Information
For any shipping-related queries or concerns, please reach out to us:
🌐 Website: https://shubhkaaraj.com
📧 Email: contact@shubhkaaraj.com